1. Overview
  2. Unified Widget
  3. Widget Configuration

Widget Configuration

Widget pages serve as the foundation for bottom navigation tabs, allowing you to integrate up to four distinct pages within your widget.

Each page type offers unique functionalities tailored to different user needs:

  1. Custom Page: This option provides personalised configuration by enabling you to drag and drop custom blocks into the widget preview. It allows for a tailored user experience based on specific requirements.

  2. Chat: The Chat page is dedicated to managing all visitor interactions. It displays a comprehensive list of visitor chats, and by selecting a particular chat, users can access the entire conversation history, ensuring seamless communication management.

  3. Knowledge Base: Focused on providing informational resources, the Knowledge Base page allows visitors to navigate through a variety of articles. This facilitates easy access to important information and supports self-service for users seeking answers.

  4. Helpdesk: The Helpdesk page enables visitors to log in using their email to view existing support tickets. Additionally, users have the option to create new tickets, streamlining the support process and enhancing user assistance.

Adding a Page

To add a new page to your widget, simply hover over the existing tabs located at the bottom of the widget interface. Click the "+" button to initiate the addition of a new page, expanding the widget’s functionality.

Removing a Page

Deleting a page is straightforward. Select the page you wish to remove and click the "Remove page" option found in the right section of the interface. It is important to note that each widget must contain at least one page. Therefore, the system will prevent the deletion if the selected page is the widget’s only remaining page.

Re-ordering Pages

To rearrange the order of your widget pages, click and hold the desired page for two seconds. Drag it to your preferred position within the navigation tabs. This feature allows you to customise the layout to better suit your workflow and user preferences.

Custom Page

The custom page offers the flexibility to arrange various blocks according to your preferences. You can find all available blocks on the left side of the widget designer page.

Below are detailed descriptions of each block:

  • Channels List Manage and add channels within this section. Access your channels by navigating to the Channels.
  • Start a Chat This block enables visitors to begin a new chat or continue an existing conversation if they have already initiated one.
  • Knowledge Base Showcase selected knowledge base articles in this section. It also offers a search bar and a "More" button, which directs visitors to the main Knowledge Base page for additional resources.
  • Knowledge Base Article Display individual articles with this block, including an image (if available), the title, and a brief description to provide visitors with quick access to relevant information.
  • Online Visitors Monitor the current number of visitors on your website with this real-time display, helping you understand visitor engagement.
  • Team Highlight specific team members using this block, allowing visitors to get to know the people behind your organisation.
  • Custom Content The "Custom Content" block lets you present a section that includes an image, a title, and accompanying text, offering personalised information tailored to your needs.
  • Divider / Spacer Use this block to insert a space or a visual divider between different sections, enhancing the layout and readability of your page.
  • Custom Link Include a custom link in your widget with this feature. You can configure the icon, title, and subtitle, and choose how the link behaves when interacted with.
  • Custom Links Set Create a list of personalised links in this section. Additionally, you can configure the header and customize the action button to suit your specific requirements.
  • iFrame Integrate third-party content using an iframe with this block. Examples include embedding Google Maps, Forms, or any other content that supports iframe embedding.
  • YouTube Video Embed a YouTube video directly into your widget using this section, allowing you to share multimedia content seamlessly.
  • Facebook Post Insert a Facebook post into your widget with this block, enabling you to display social media content effortlessly.
  • Audio Add audio files to your widget using this block, providing visitors with the ability to listen to important audio content directly on your page.
  • By utilising these blocks, you can customise your page to effectively engage and inform your visitors, ensuring a tailored and interactive user experience.
Chat Page

The Chat Page is specifically designed to deliver efficient and user-friendly chat functionality.

When visitors navigate to the chat page, they are presented with a comprehensive list of their existing conversations. This organised display allows users to quickly browse through their chats and identify the conversation they wish to revisit.

By selecting a specific chat from the list, users can seamlessly access and view the entire history of that conversation. This feature ensures that all previous interactions are easily accessible, enhancing communication continuity.

The Chat Page is crafted to provide an intuitive interface, facilitating smooth navigation and a streamlined messaging experience for all users.

Knowledge Base Page

Only articles marked as public and published—not those in draft form—will appear on the knowledge base page. This page is specifically designed to showcase knowledge base articles that you create effectively. Visitors can easily browse through the available articles, utilise the search bar to find specific topics or information, and leave feedback on the articles to help enhance their quality and relevance.

You have the flexibility to configure the home page type for your knowledge base with two available options:

  1. Knowledge Base Home Page – This option displays the first article from your knowledge base as the main feature on the home page, providing visitors with immediate access to your most important or introductory content.

  2. Custom Pages Set – This option allows you to present a curated list of selected articles, offering visitors a tailored overview of the content you wish to highlight. This setup is ideal for showcasing multiple key articles or organising content into specific categories.

Choose the configuration that best suits your needs to optimise the user experience on your knowledge base page.

Helpdesk Page Overview

The Helpdesk page empowers your customers to efficiently manage their support interactions by allowing them to handle existing tickets and submit new ones with ease.

To ensure the protection of customer information, the system employs a robust One-Time Password (OTP) authentication mechanism. When customers wish to access their tickets, they simply log in using their registered email address. Upon login initiation, an OTP is sent directly to their email, adding an extra layer of security.

Once authenticated, customers gain access to view all tickets associated with their email address, provided those tickets are marked for Public access. This streamlined access enables users to monitor the status of their inquiries effectively.

Additionally, the platform offers interactive features that allow customers to engage with their tickets by leaving comments for further clarification or updates. Users also have the capability to close resolved tickets or reopen them if additional assistance is required.

Overall, the Helpdesk page is designed to provide a secure, user-friendly experience for managing support issues seamlessly.

 

 

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Written by Ken
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