Online and offline mode

Online Mode

Visitors can initiate a chat when any of the following conditions are met:

• An agent is online and logged into the dashboard.
• An agent has an "Always online" status.
• The chat widget is integrated with a Chat Flow.

Offline Mode

When offline, customers cannot send live chat messages. Instead, an offline form can be configured in the widget to collect information such as email and name for future contact. Additionally, alternative channels can be displayed to provide other ways for customers to reach out or you can integrate an AI assistant into your chat flow to assist your customers 24/7 .

Offline mode is activated if:

• No agents are logged into the dashboard.
• No agents have an "Always online" status.
• The chat widget is not connected to Chat Flow.