Connect WhatsApp
You have methods to integrate your WhatsApp number with our omnichannel inbox:
Option 1: Connect with QR Code
Simply scan a QR code using your WhatsApp mobile app.
This user-friendly method is compatible with both personal and business WhatsApp accounts. It allows for seamless synchronisation of your existing WhatsApp conversations, ensuring that you can monitor all incoming messages efficiently.
Option 2: Connect using the Official WhatsApp API
This approach does require more steps, such as having the Facebook app with specific permissions granted:
- pages_messaging
- whatsapp_business_messaging
We understand that this can seem a bit complex, so we’re actively working on making this process as simple as logging in via Facebook.
Both methods aim to provide you with a smooth and manageable way to keep all your communication in one place. Stay tuned as we continue to innovate and improve these processes for your convenience.
